Business Support
Prepare the right information for a shared or managed office printer.
Check the scope
Record whether one person, one application, or everyone is affected.
Identify the owner
For a managed device, involve your organisation’s IT team before changing network, access, or security settings.
Prepare a support summary
Collect the printer model, connection method, error text, and approximate time the issue began. Do not include passwords or confidential documents.
Choose the next step
Use the relevant guide below or return to the homepage to request live-chat assistance when configured.
Related topics
Logicconnect support information. Product names belong to their respective owners; no manufacturer affiliation is implied.